Always refund via FAST and include the original reference.
PayNow/FAST
Don’t use cash. Send refunds via FAST and include the original invoice reference in the memo. In your books, mark the original invoice as part-paid/overpaid and reconcile the refund against it for a clean audit trail.


refunds, audit trail, reconciliation

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Sophia Tan

About the Author

Helen Lili – Editor, Research Lead
Helen leads tariff analysis and product change tracking. She maintains the normalized dataset that powers our comparison tables and ensures each claim links back to a dated primary source. Read more articles

Disclaimer:The BankOpen Singapore Editorial Team consists of financial analysts, banking industry professionals, and experienced writers. We are dedicated to providing accurate, up-to-date, and practical insights to help readers navigate Singapore’s banking landscape and make informed financial decisions. The information provided in this article is for general informational purposes only and does not constitute financial, investment, or legal advice. Always consult with a qualified professional before making any banking or investment decisions.